Cancellation Policy

Effective Date: 15/01/2025

Last Updated: 15-09-2025

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. This cancellation period will expire 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

How to Cancel Your Order

Before Your Order is Dispatched

You can cancel your order at any time before it is dispatched by:

Logging into your account and selecting "Cancel Order"
Emailing us at ordercancel@nafissacart.com
Calling us on :
Using our live chat feature on the website

After Your Order is Dispatched

To exercise your right of cancellation after dispatch, you must inform us of your decision to cancel by sending a clear statement to:

Email: info@nafissacart.com
Post: Nafissa Cart , [Full Address], [Postcode]
Phone:

You may use the model cancellation form below, but it is not obligatory:

Model Cancellation Form

To: Nafissa Cart

I hereby give notice that I cancel my contract of sale for the following goods:

Order Number: _______________
Ordered on: _______________
Name of Consumer: _______________
Address of Consumer: _______________
Signature of Consumer (only if this form is notified on paper): _______________
Date: _______________

Time Limits for Cancellation

Standard goods: 14 days from the day you receive the goods
Multiple items ordered together but delivered separately: 14 days from when you receive the last item
Goods delivered in multiple lots or pieces: 14 days from when you receive the last lot or piece
Regular deliveries over a set period: 14 days from when you receive the first delivery

Returning Goods

If you cancel your order, you must return the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us.

Return Process

Contact us to obtain return authorisation and return address
Package items securely in original packaging where possible
Include your order number and reason for return
Send items to the address we provide
We recommend using a tracked postal service

Return Costs

Our error: We will pay for return shipping if the item is faulty, damaged, or incorrect
Change of mind: You are responsible for the direct cost of returning the goods

Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods

Goods must be returned:

In original condition
With all accessories and packaging
With proof of purchase

Refunds

We will refund all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel.

Refund Method

We will carry out the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.

When Refunds are Processed

Before goods are returned: We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest
After goods are returned: Refunds are processed within 14 days of receiving the returned items

Exceptions to Cancellation Rights

The right to cancel does not apply to the following contracts:

Services fully performed before the end of the cancellation period with your prior express consent
Goods made to your specifications or clearly personalised
Goods which are liable to deteriorate or expire rapidly
Sealed audio or video recordings or computer software which you have unsealed
Newspapers, periodicals, or magazines
Accommodation, transport, car rental, catering, or leisure services for a specific date
Digital content not supplied on a tangible medium where performance has begun with your prior express consent

Faulty or Damaged Goods

If goods are faulty or damaged, different rights may apply under the Consumer Rights Act 2015:

Short-term right to reject: 30 days from receipt
Right to repair or replacement: If goods don't conform to contract
Right to price reduction or final right to reject: After attempted repair or replacement

Digital Products

For digital content not supplied on a tangible medium:

Cancellation period ends when download begins with your prior express consent
You acknowledge that you lose your right to cancel once download commences

Contact Information

If you have any questions about cancellations or returns:

Customer Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM
Email: info@nafissacart.com
Phone:
Live Chat: Available on our website
Post: Nafissa Cart, [Full Address], [Postcode]

Changes to This Policy

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

This policy is designed to comply with UK consumer protection laws. For specific legal advice, please consult with a qualified legal professional.